CVS Pharmacy: Mixed Customer Experiences at This New York Location

CVS Pharmacy

Overview

About

Location

Reviews

Overview

+1 212-249-5699
www.cvs.com
1396 2nd Ave, New York, NY 10021, USA
Hours

Monday 2:00 PM - 10:00 PM

Tuesday 2:00 PM - 10:00 PM

Wednesday 2:00 PM - 10:00 PM

Thursday 2:00 PM - 10:00 PM

Friday 2:00 PM - 10:00 PM

Saturday 2:00 PM - 8:00 PM

Sunday 2:00 PM - 8:00 PM

CVS Pharmacy Introduce

CVS Pharmacy, situated at 1396 2nd Ave, New York, NY 10021, provides standard pharmacy services within the "Pharmacy Near Me" category. You can contact them at (212) 249-5699 or +1 212-249-5699. As a well-known chain, it offers a range of prescription services, over-the-counter medications, and retail products.

Customer reviews for this location present a contrasting picture. On one hand, some customers report positive experiences with in-store assistance, highlighting the helpfulness and attentiveness of the staff, particularly in assisting with product searches. This suggests that the retail side of the store can provide good customer service.

However, significant concerns are raised regarding the pharmacy's prescription services. Multiple reviews describe difficulties with prescription fulfillment and communication. Customers report long wait times for in-person pickups and issues with same-day delivery services. There are also complaints about the pharmacy's unresponsiveness to phone calls and voicemails, especially when dealing with prescription transfers. Customers have reported having to transfer their prescriptions to other pharmacies due to the issues with this location.

Typical services offered by CVS pharmacies include:

Prescription filling and management.
Over-the-counter medications.
Health and wellness products.
General retail items.
Same-day delivery services.

While the retail side of this CVS location may offer positive customer experiences, the pharmacy department appears to have significant issues with communication and prescription fulfillment. Potential customers should be aware of these reported issues, especially if they rely on timely prescription services. It is recommended to allow extra time when dealing with prescriptions at this location.

Location

Reviews

Feb 08, 2025

I had a great experience at my favorite local CVS! I was looking for a beauty product that wasn’t on the shelf, and without me even asking, a staff member kindly offered to check in the back. I truly appreciated the extra effort, which made my shopping experience so much more positive. The customer service here is always helpful and attentive. Highly recommend this location!
Feb 21, 2025

Update: pharmacy will not pick up the call or answer the voicemail from Walgreens pharmacists to have my rx transferred. So now I have no access to my rx. What a nightmare. Extremely irresponsible pharmacists at this location. Always extremely long lines in person with RXs not ready on time. I tried to avoid the in-person lines and chose the same-day delivery option, but my RX was never delivered. I called the pharmacy to address the issue, and after being on hold for 20+mins, a human being never picked up. I left a voicemail with the pharmacy, and no one called me back. I could not select for it to be re-delivered in the app. So I called Walgreens and had my RX transferred. Never using this pharmacy.
Oct 19, 2024

I witnessed an incredible experience at the CVS on 1396 2nd Ave in NYC. I went to wait in line for my prescription and ahead of me was a young, blind woman being escorted by Tyler, an employee. He was so kind to her and engaged in conversation about how crazy it is that some people wait in line for pizza. He also inquired why she didn't have her prescriptions delivered. She said she likes to take her walks, but also shared that she didn't know how to set it up. He said they could help her with that, but she wasn't too interested in the concept. He didn't push further and pivoted the conversation to a dog that was wagging his tail and looking at her. They laughed and he waited an appropriate distance behind her while she gave her info to the pharmacist to give her some privacy. He engaged in more conversation with her while she was waiting and it seemed like he made her more comfortable. Once she got her medicine, he escorted her to the front again. I haven't seen that genuine kindness and respect in a long time and I give big kudos to Tyler, who mentioned he's only been working at the store for about 2 weeks, for the incredible customer experience I witnessed.
Mar 29, 2025

Each time that I am shopping for items or just picking up my subscriptions at CVS, I have been treated very nicely and CVS always have what I was looking for. The Pharmacy staff are the greatest.
Sep 16, 2024

The satisfaction varies by branch. The nearest one to me is small and usually has very long lines to pick up prescriptions or speak to someone in the pharmacy. This store can't keep items on the shelf as they sell out quickly as it's the only store in the neighborhood. CVS closed the two other closest stores which was a big mistake. The next nearest store is about a mile away so not a quick walk when you need something. But those stores are larger and have more varied products so it is worthwhile when you have time to go. The Extra Care program is decent but all rewards expire in 30 days so you better use them or you lose them forever as they will not replace unused rewards. That is too short a time in my opinion because you earned these rewards for shopping there. It's not that they are given for a certain promotion or sale. The employees I've interacted with in various stores are helpful which is good.

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Feb 08, 2025

I had a great experience at my favorite local CVS! I was looking for a beauty product that wasn’t on the shelf, and without me even asking, a staff member kindly offered to check in the back. I truly appreciated the extra effort, which made my shopping experience so much more positive. The customer service here is always helpful and attentive. Highly recommend this location!

Feb 21, 2025

Update: pharmacy will not pick up the call or answer the voicemail from Walgreens pharmacists to have my rx transferred. So now I have no access to my rx. What a nightmare. Extremely irresponsible pharmacists at this location. Always extremely long lines in person with RXs not ready on time. I tried to avoid the in-person lines and chose the same-day delivery option, but my RX was never delivered. I called the pharmacy to address the issue, and after being on hold for 20+mins, a human being never picked up. I left a voicemail with the pharmacy, and no one called me back. I could not select for it to be re-delivered in the app. So I called Walgreens and had my RX transferred. Never using this pharmacy.

Oct 19, 2024

I witnessed an incredible experience at the CVS on 1396 2nd Ave in NYC. I went to wait in line for my prescription and ahead of me was a young, blind woman being escorted by Tyler, an employee. He was so kind to her and engaged in conversation about how crazy it is that some people wait in line for pizza. He also inquired why she didn't have her prescriptions delivered. She said she likes to take her walks, but also shared that she didn't know how to set it up. He said they could help her with that, but she wasn't too interested in the concept. He didn't push further and pivoted the conversation to a dog that was wagging his tail and looking at her. They laughed and he waited an appropriate distance behind her while she gave her info to the pharmacist to give her some privacy. He engaged in more conversation with her while she was waiting and it seemed like he made her more comfortable. Once she got her medicine, he escorted her to the front again. I haven't seen that genuine kindness and respect in a long time and I give big kudos to Tyler, who mentioned he's only been working at the store for about 2 weeks, for the incredible customer experience I witnessed.

Mar 29, 2025

Each time that I am shopping for items or just picking up my subscriptions at CVS, I have been treated very nicely and CVS always have what I was looking for. The Pharmacy staff are the greatest.

Sep 16, 2024

The satisfaction varies by branch. The nearest one to me is small and usually has very long lines to pick up prescriptions or speak to someone in the pharmacy. This store can't keep items on the shelf as they sell out quickly as it's the only store in the neighborhood. CVS closed the two other closest stores which was a big mistake. The next nearest store is about a mile away so not a quick walk when you need something. But those stores are larger and have more varied products so it is worthwhile when you have time to go. The Extra Care program is decent but all rewards expire in 30 days so you better use them or you lose them forever as they will not replace unused rewards. That is too short a time in my opinion because you earned these rewards for shopping there. It's not that they are given for a certain promotion or sale. The employees I've interacted with in various stores are helpful which is good.