CVS Pharmacy

CVS Pharmacy 0
CVS Pharmacy 1

Overview

  • +1 212-233-1705
  • www.cvs.com
  • 255 Greenwich St, New York, NY 10007, USA
  • Hours

    Monday 2:00 PM - 8:00 PM

    Tuesday 2:00 PM - 8:00 PM

    Wednesday 2:00 PM - 8:00 PM

    Thursday 2:00 PM - 8:00 PM

    Friday 2:00 PM - 8:00 PM

    Saturday 2:00 PM - 6:00 PM

    Sunday 2:00 PM - 5:00 PM

CVS Pharmacy Introduce

The CVS Pharmacy at 255 Greenwich St, New York, NY 10007, provides standard pharmacy services within the 'Pharmacy Near Me' category. However, customer reviews indicate significant concerns regarding accessibility and customer service, particularly phone communication.

Several customers have reported difficulties reaching the pharmacy staff by phone. The automated phone system has been described as frustrating, often requiring callers to leave voicemails and receive responses via text message. Long hold times are also a recurring issue, with some customers reporting waits exceeding 40 minutes.

In one instance, a customer who visited the pharmacy after a prolonged phone wait observed that the phone had been intentionally left off the hook, despite employees being available. This incident, and others, have led customers to express dissatisfaction with the pharmacy's phone service.

Beyond phone service, some reviews indicate that the location itself presents accessibility challenges, including potentially difficult parking or location accessibility. Specific details regarding parking were not abundant, but the implication is that it is a challenge.

While some customers have acknowledged that the in-person service is nice, the reported difficulties with phone communication and accessibility have led some to seek alternative pharmacy options. It is important to note that this location does offer standard CVS pharmacy services including prescription filling, and access to over-the-counter medications and health products.

For inquiries, you can contact the CVS Pharmacy at (212) 233-1705 or +1 212-233-1705. However, potential customers should be aware of the reported challenges with phone communication and location accessibility.

Location

Reviews

  • Mar 09, 2025

    This pharmacy is very difficult to get to. The service was nice, but next to impossible to get a hold of anyone in the pharmacy with an automated system that locks an individual out unless they are willing to leave a voicemail to ask questions and then have them answered with a text. The location has hidden or full parking and is a nightmare on Hollywood Boulevard. Just difficult in every sense and while it was the closest CVS to home, I won't be calling another prescription into this location.

  • May 06, 2024

    The pharmacy never picks up the phone. I was on hold for 40 min when I decided to walk there. I get there - there are no lines, 3 employees working and the phone was purposefully left off the hook. I was still on hold when I was at the counter. I asked if they normally just leave the phone off the hook as I’ve been on hold for over 45 min and still holding (as I’m talking to the employee live). They apologized and said no they normally pick up - but that is not the case. Have spent another 2 times trying to reach them via phone and on hold for over 30 min each time. Will be looking for a new pharmacy….

  • Jan 21, 2022

    Waited 15 minutes on line before deciding to leave before risking me late for an appointment while there was still a line of people in front of me, mostly purchasing items and not even picking up prescriptions. One cashier two registers and one employee trying yet failing to hide behind the stack of medications and failing. GREAT customer service guys definitely really helpful. Unfortunately will have to go without my medication tonight and try AGAIN tommorrow. Definitely switching my pharmacy after this.

  • Sep 15, 2021

    Terrible pharmacy I needed to speak to a pharmacist. I called five times in succession and kept getting put on hold. No one picked up the phone. Finally I gave up. I have used this pharmacy for several years and had found the pharmacist to be very helpful. The current staff should be fired. However in the future, I’m not going to put myself through the torture of trying to fill prescriptions here. I will find somewhere else.

  • Feb 06, 2025

    The CVS at Target in TriBeCa is a great one

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