Duane Reade Pharmacy

Overview

About

Location

Reviews

Overview

+1 212-579-7246
www.walgreens.com
380 Amsterdam Ave, New York, NY 10024, USA
Hours

Monday 2:00 PM - 7:00 PM

Tuesday 2:00 PM - 7:00 PM

Wednesday 2:00 PM - 7:00 PM

Thursday 2:00 PM - 7:00 PM

Friday 2:00 PM - 7:00 PM

Saturday 2:00 PM - 6:00 PM

Sunday 2:00 PM - 6:00 PM

Duane Reade Pharmacy Introduce

Duane Reade Pharmacy, operating within the "Pharmacy Near Me" category, is located at 380 Amsterdam Ave, New York, NY 10024, USA. As a well-known chain, this Duane Reade location provides standard pharmacy services and retail products.

Customer reviews for this location present a polarized view of its service quality. Some customers report extremely negative experiences, citing instances of rude and dismissive staff behavior, and even the deletion of prescriptions during transfer requests. One reviewer strongly advised others to avoid this pharmacy and instead utilize a nearby competitor, Joseph's Pharmacy, due to these issues.

Conversely, other customers have reported positive experiences, stating that building a rapport with the staff can lead to reliable and efficient service. These customers highlight the pharmacy's ability to manage prescriptions and fulfill orders competently, emphasizing that a friendly approach can result in positive interactions.

Therefore, while Duane Reade Pharmacy offers standard pharmacy services, customer experiences appear to vary significantly. Potential customers should be aware of the reported inconsistencies in service quality. For inquiries about prescriptions, products, or other pharmacy-related information, please contact them directly.

To reach Duane Reade Pharmacy, please use the following contact information:

Phone: (212) 579-7246
Mobile: +1 212-579-7246
Address: 380 Amsterdam Ave, New York, NY 10024, USA

Location

Reviews

May 16, 2024

Want your important prescription deleted by the pharmacist? Come here! GO TO JOSEPH'S INSTEAD! The day before I had to leave the state for something I was going to pick up medication from this pharmacy. I realized a different pharmacy uptown had a better price, I asked Duane Reade to transfer the prescription. Not only did they NOT transfer the prescription to the other pharmacy - they DELETED MY PRESCRIPTION! They told me with an angry tone and face and there was 0 apology. In the past, they have generally been unapolagetically rude, dismissive, and neglectful towards customers. I understand there must be some very frustrating moments for a pharmacist, but this is without a doubt the WORST pharmacy I have ever been to. I will not be going back and recommend anyone go to Joseph's Pharmacy around the corner instead.
Jan 12, 2024

I know a lot of people are down on the pharmacy staff here, but after building up a track record of being nice to them, they do right by you. They offer to line up my prescriptions without being asked. They put in my weird orders on time. They're competent and always provide me with solid service. Just be nice to them. Not hard. Unless you're just not a nice person, in which case, the problem likely lies with you.
Dec 10, 2024

Pharmacy is horrible. Prescriptions take forever to fill and have been filled incorrectly, never enough people working at the pharmacy, staff can be rude.
Oct 05, 2023

DO NOT USE THIS PHARMACY They will NEVER answer the phone. Was on hold for and hour and 15 before being hung up on. At this point I wanted only to cancel my prescriptions. Not going to use a pharmacy that doesn’t pick up the phone. Was on the phone for hours with Duane reade customer service and they could not reach the pharmacy themselves. For an additional two hours I sat on hold with customer service as they tried to reach them. Had to give up. Had to give my doctor more work and something tells me that when I go to my preferred local pharmacy, they will still tell me Duane reade has not canceled my prescriptions and I’ll have to physically go inside and demand they cancel it and that will not be a good day for the lazy staff at this pharmacy
Dec 12, 2022

The worst service I have ever received at a pharmacy. The woman at the counter was rude, slow, incompetent, and her behavior seemed intentionally spiteful despite my polite behavior toward her. I wasted an hour of my life waiting for her to process vaccine appointments in the wrong order and then had to leave the pharmacy (no internet signal for some reason) for twenty minutes to register and pull up my prescription ID information (which I wasn’t told I needed when I signed up online) before coming back and being sent to the back of the line AGAIN, at which point I gave up - she took about ten minutes per person just to process vaccine apointments, which only required her to fill out a small form with their info, and the line was seven people backed up because of her slow pace. I will be getting my vaccine at a different location, and intend to never give this location my business ever again. Please critically review this woman’s behavior at your store. She is and will continue to be bad for your business.

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May 16, 2024

Want your important prescription deleted by the pharmacist? Come here! GO TO JOSEPH'S INSTEAD! The day before I had to leave the state for something I was going to pick up medication from this pharmacy. I realized a different pharmacy uptown had a better price, I asked Duane Reade to transfer the prescription. Not only did they NOT transfer the prescription to the other pharmacy - they DELETED MY PRESCRIPTION! They told me with an angry tone and face and there was 0 apology. In the past, they have generally been unapolagetically rude, dismissive, and neglectful towards customers. I understand there must be some very frustrating moments for a pharmacist, but this is without a doubt the WORST pharmacy I have ever been to. I will not be going back and recommend anyone go to Joseph's Pharmacy around the corner instead.

Jan 12, 2024

I know a lot of people are down on the pharmacy staff here, but after building up a track record of being nice to them, they do right by you. They offer to line up my prescriptions without being asked. They put in my weird orders on time. They're competent and always provide me with solid service. Just be nice to them. Not hard. Unless you're just not a nice person, in which case, the problem likely lies with you.

Dec 10, 2024

Pharmacy is horrible. Prescriptions take forever to fill and have been filled incorrectly, never enough people working at the pharmacy, staff can be rude.

Oct 05, 2023

DO NOT USE THIS PHARMACY They will NEVER answer the phone. Was on hold for and hour and 15 before being hung up on. At this point I wanted only to cancel my prescriptions. Not going to use a pharmacy that doesn’t pick up the phone. Was on the phone for hours with Duane reade customer service and they could not reach the pharmacy themselves. For an additional two hours I sat on hold with customer service as they tried to reach them. Had to give up. Had to give my doctor more work and something tells me that when I go to my preferred local pharmacy, they will still tell me Duane reade has not canceled my prescriptions and I’ll have to physically go inside and demand they cancel it and that will not be a good day for the lazy staff at this pharmacy

Dec 12, 2022

The worst service I have ever received at a pharmacy. The woman at the counter was rude, slow, incompetent, and her behavior seemed intentionally spiteful despite my polite behavior toward her. I wasted an hour of my life waiting for her to process vaccine appointments in the wrong order and then had to leave the pharmacy (no internet signal for some reason) for twenty minutes to register and pull up my prescription ID information (which I wasn’t told I needed when I signed up online) before coming back and being sent to the back of the line AGAIN, at which point I gave up - she took about ten minutes per person just to process vaccine apointments, which only required her to fill out a small form with their info, and the line was seven people backed up because of her slow pace. I will be getting my vaccine at a different location, and intend to never give this location my business ever again. Please critically review this woman’s behavior at your store. She is and will continue to be bad for your business.