Duane Reade Pharmacy: Consistent Prescription Issues Reported

Duane Reade Pharmacy

Overview

About

Location

Reviews

Overview

+1 212-943-3690
www.walgreens.com
67 Broad St, New York, NY 10004, USA
Hours

Monday 2:00 PM - 7:00 PM

Tuesday 2:00 PM - 7:00 PM

Wednesday 2:00 PM - 7:00 PM

Thursday 2:00 PM - 7:00 PM

Friday 2:00 PM - 7:00 PM

Saturday Closed

Sunday Closed

Duane Reade Pharmacy Introduce

Duane Reade Pharmacy is located at 67 Broad St, New York, NY 10004, serving the local community as a "Pharmacy Near Me" option. You can reach them at (212) 943-3690 or +1 212-943-3690.

Customer reviews for this location reveal significant and recurring issues with prescription fulfillment and staff professionalism. One customer describes the pharmacy experience as "THE MOST infuriating," detailing consistent problems with obtaining their prescriptions.

The customer reports frequent discrepancies between information provided over the phone and the actual situation upon arrival. They describe instances where they confirmed prescription availability in advance, only to be told they couldn't pick it up or had to wait excessively. They also cite instances where they were told to return at a specific time, only to be turned away.

The customer expresses frustration with the waste of time and the impact on their work schedule due to these delays. They highlight the incompetence of the staff and the lack of consistency between phone confirmations and in-person experiences.

In summary, customer feedback indicates consistent and significant problems with prescription fulfillment and staff professionalism at this Duane Reade Pharmacy location.

Location

Reviews

Mar 03, 2025

THE MOST infuriating pharmacy. Just this morning I’ve experienced once again the most incompetent and unprofessional staff. Every other month I call ahead if my prescription is ready for me to pick up on that day, only for them to say that I can’t. Today I called ahead 2 hours in advanced. I listened to the person over the phone ask the pharmacist if I will be able to pick up my prescription in 2 hours like their pharmacy app says. I hear them both say yes, and when I get there they ask me to wait 20 minutes and they’ll have it ready. After 30 minutes, they finally tell me that it’s too early to pick it up and I have to come back in 2 days. They stole my morning away from me that I can be at work earning money. They said to come “in an hour” to pick up my prescription. And I wait around at home so I can even time my commute to get there when it’s ready AFTER I CONFIRM that it’s not too early to pick it up. This happens EVERY TIME. This is exactly why I call in advanced to confirm with them. They told me today over the phone that I can pick my prescription “up a day early”, after they check their calendar while I have them over the phone and with the pharmacist even confirming after he too presumably checks the prescription, which I confirmed over the phone. BUT NO! When I get there, they had me wait 20 minutes sitting around for me to hear from them that it’s 2 days early for me to pick up my medicine. Last time, they had me wait 45 minutes sitting in the pharmacy before telling me this. I call in advance so that I can let my boss know that I’ll be coming in late to work. But this pharmacy staff makes me waste an entire morning EVERY month, EVEN AFTER I wait 20 minutes on the phone to ask and confirm that I can pick up my prescription ON THAT DAY. I’m glad that this pharmacy usually has my prescription, but I’m so sick of this level of incompetence. How can you literally check and confirm my information over the phone for it to magically say something else when I get there?? EVERY TIME??
Feb 20, 2023

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THE MOST infuriating pharmacy. Just this morning I’ve experienced once again the most incompetent and unprofessional staff. Every other month I call ahead if my prescription is ready for me to pick up on that day, only for them to say that I can’t. Today I called ahead 2 hours in advanced. I listened to the person over the phone ask the pharmacist if I will be able to pick up my prescription in 2 hours like their pharmacy app says. I hear them both say yes, and when I get there they ask me to wait 20 minutes and they’ll have it ready. After 30 minutes, they finally tell me that it’s too early to pick it up and I have to come back in 2 days. They stole my morning away from me that I can be at work earning money. They said to come “in an hour” to pick up my prescription. And I wait around at home so I can even time my commute to get there when it’s ready AFTER I CONFIRM that it’s not too early to pick it up. This happens EVERY TIME. This is exactly why I call in advanced to confirm with them. They told me today over the phone that I can pick my prescription “up a day early”, after they check their calendar while I have them over the phone and with the pharmacist even confirming after he too presumably checks the prescription, which I confirmed over the phone. BUT NO! When I get there, they had me wait 20 minutes sitting around for me to hear from them that it’s 2 days early for me to pick up my medicine. Last time, they had me wait 45 minutes sitting in the pharmacy before telling me this. I call in advance so that I can let my boss know that I’ll be coming in late to work. But this pharmacy staff makes me waste an entire morning EVERY month, EVEN AFTER I wait 20 minutes on the phone to ask and confirm that I can pick up my prescription ON THAT DAY. I’m glad that this pharmacy usually has my prescription, but I’m so sick of this level of incompetence. How can you literally check and confirm my information over the phone for it to magically say something else when I get there?? EVERY TIME??

Feb 20, 2023