CVS Pharmacy

CVS Pharmacy

Overview

About

Location

Reviews

Overview

+1 212-677-1008
www.cvs.com
500 Grand St, New York, NY 10002, USA
Hours

Monday 2:00 PM - 9:00 PM

Tuesday 2:00 PM - 9:00 PM

Wednesday 2:00 PM - 9:00 PM

Thursday 2:00 PM - 9:00 PM

Friday 2:00 PM - 9:00 PM

Saturday 2:00 PM - 6:00 PM

Sunday 2:00 PM - 6:00 PM

CVS Pharmacy Introduce

CVS Pharmacy, situated at 500 Grand St, New York, NY 10002, is a part of a national chain and falls within the 'Pharmacy Near Me' category. While it offers standard pharmacy services, it's important to note that customer reviews present a mixed picture of the customer experience at this specific location.

This CVS Pharmacy is accessible via the provided phone number, (212) 677-1008, and mobile number +1 212-677-1008. However, potential customers should be aware of the varying customer feedback.

Customer reviews highlight contrasting experiences:

Negative Customer Service Experiences: Some customers have reported extremely negative interactions, citing rude and unprofessional behavior from staff, particularly at the cashier. One review detailed an incident of verbal aggression and refusal to provide employee information for complaint purposes.
Positive Shopping and Pharmacy Experiences: Conversely, other customers have expressed satisfaction with the convenience and product availability at this CVS location. They appreciate the pharmacy's reliability in fulfilling prescriptions and acknowledge the kindness of other employees.

The reviews suggest that while the pharmacy offers standard CVS services and product availability, the quality of customer service can vary significantly. This discrepancy may influence a customer's overall experience.

As with all CVS locations, this pharmacy offers standard services like prescription filling, over-the-counter medications, and other general pharmacy and retail items. However, the reported inconsistency in customer service should be considered.

For the most accurate and up-to-date information regarding this CVS Pharmacy's services and any potential changes in customer service, it is recommended to contact the pharmacy directly via phone.

Location

Reviews

Sep 22, 2024

The pharmacy cashier (a black heavy set female) was extremely rude to me and I just decided to not continue my purchase with her and that I was going to complete my purchase at self check out so she yelled at me and said "you have to buy that before you leave the store," as if I were going to steal it. She and the store manager refused to give me her name so I could not make a complaint, but I called and made the complaint already. People like that shouldn't be working behind store counters. It's terrible how this store manager doesn't hire the right people. To run a business and keep the customers coming back, you have to be good with them and hire people who know how to interact with the public. I could see this store going out of business and hoping it does!!
May 02, 2024

I enjoyed shopping at the CVS at 500 Grand Street. It's convenient and they always have what I need. I enjoy getting my prescriptions with the pharmacy. The pharmacy always has my prescriptions. Thank you very much for the kindness of all the employees at CVS.
Oct 04, 2023

I recently had a positive experience at this CVS pharmacy, despite the occasional long lines. Despite the wait times, I must say that the staff's professionalism and dedication to customer service truly shone through. The moment I walked in, I was greeted with a warm smile, and the staff members were quick to acknowledge the lines and assure customers that they were doing their best to expedite the process. What impressed me the most was the pharmacy team's ability to maintain a sense of calm and composure, even during peak hours. They efficiently multi tasked, addressing questions from multiple customers while still maintaining accuracy in dispensing medications. The staff also took the time to explain medications and offer advice, showing a genuine concern for their customers' well-being. Despite the long lines, I felt valued as a customer, and the staff's dedication to providing excellent service made the wait more bearable. CVS also offers a convenient online prescription refill service, which I found incredibly helpful to avoid the lines on busier days. So overall while long lines can be a common occurrence at CVS, the exceptional customer service and professionalism of the staff more than make up for it. I appreciate their commitment to their customers' health and well-being, and I will continue to choose CVS for my pharmacy needs.
Jun 07, 2024

I recently pickup my prescription and I had a out of pocket. I ask the pharmacy clerk to apply GoodRX and she told me is only if I didn't have insurance. I told her that is not true cause I used in the past. She just keep repeating the same. Since there were other customers waiting behind me I thank her and left. CVS should educate their employee cause It cause me money I don't have.
Jan 21, 2025

Everything takes a long time to get anything done at CVS. It needs to be revamped. more personnel to help people. and the pharmacy lines are always long.

Related Categories

Pharmacy Blog

Popular Water Park

Joseph Pharmacy

216 W 72nd St, New York, NY 10023, USA

Cabinet Health

33 Nassau Ave, Brooklyn, NY 11222, USA

1396 2nd Ave, New York, NY 10021, USA

Duane Reade Pharmacy

625 8th Ave, New York, NY 10018, USA

Sep 22, 2024

The pharmacy cashier (a black heavy set female) was extremely rude to me and I just decided to not continue my purchase with her and that I was going to complete my purchase at self check out so she yelled at me and said "you have to buy that before you leave the store," as if I were going to steal it. She and the store manager refused to give me her name so I could not make a complaint, but I called and made the complaint already. People like that shouldn't be working behind store counters. It's terrible how this store manager doesn't hire the right people. To run a business and keep the customers coming back, you have to be good with them and hire people who know how to interact with the public. I could see this store going out of business and hoping it does!!

May 02, 2024

I enjoyed shopping at the CVS at 500 Grand Street. It's convenient and they always have what I need. I enjoy getting my prescriptions with the pharmacy. The pharmacy always has my prescriptions. Thank you very much for the kindness of all the employees at CVS.

Oct 04, 2023

I recently had a positive experience at this CVS pharmacy, despite the occasional long lines. Despite the wait times, I must say that the staff's professionalism and dedication to customer service truly shone through. The moment I walked in, I was greeted with a warm smile, and the staff members were quick to acknowledge the lines and assure customers that they were doing their best to expedite the process. What impressed me the most was the pharmacy team's ability to maintain a sense of calm and composure, even during peak hours. They efficiently multi tasked, addressing questions from multiple customers while still maintaining accuracy in dispensing medications. The staff also took the time to explain medications and offer advice, showing a genuine concern for their customers' well-being. Despite the long lines, I felt valued as a customer, and the staff's dedication to providing excellent service made the wait more bearable. CVS also offers a convenient online prescription refill service, which I found incredibly helpful to avoid the lines on busier days. So overall while long lines can be a common occurrence at CVS, the exceptional customer service and professionalism of the staff more than make up for it. I appreciate their commitment to their customers' health and well-being, and I will continue to choose CVS for my pharmacy needs.

Jun 07, 2024

I recently pickup my prescription and I had a out of pocket. I ask the pharmacy clerk to apply GoodRX and she told me is only if I didn't have insurance. I told her that is not true cause I used in the past. She just keep repeating the same. Since there were other customers waiting behind me I thank her and left. CVS should educate their employee cause It cause me money I don't have.

Jan 21, 2025

Everything takes a long time to get anything done at CVS. It needs to be revamped. more personnel to help people. and the pharmacy lines are always long.