Duane Reade Pharmacy Introduction

Duane Reade Pharmacy

Overview

About

Location

Reviews

Overview

+1 212-724-4270
www.walgreens.com
609 Columbus Ave, New York, NY 10024, USA
Hours

Monday 2:00 PM - 8:00 PM

Tuesday 2:00 PM - 8:00 PM

Wednesday 2:00 PM - 8:00 PM

Thursday 2:00 PM - 8:00 PM

Friday 2:00 PM - 8:00 PM

Saturday 2:00 PM - 6:00 PM

Sunday 2:00 PM - 6:00 PM

Duane Reade Pharmacy Introduce

Duane Reade Pharmacy is a well-known pharmacy chain with locations across New York City. With a focus on providing essential healthcare products and services, Duane Reade Pharmacy serves as a convenient destination for residents seeking prescription medications, vaccines, over-the-counter remedies, and health-related items. Located at 609 Columbus Avenue in Manhattan, this particular Duane Reade Pharmacy is easily accessible to both locals and visitors, offering a range of services designed to meet the healthcare needs of the community.

The pharmacy operates during extended hours, catering to the busy lifestyles of New Yorkers. From Monday to Friday, the store is open from 8:00 AM to 9:00 PM, while on weekends, it remains open from 8:00 AM to 7:00 PM. This makes Duane Reade Pharmacy a reliable option for those in need of immediate healthcare products or services outside traditional business hours.

Duane Reade Pharmacy offers a variety of services, including prescription filling, immunizations, health and wellness products, and dietary supplements. The pharmacy is equipped to handle both routine and complex prescriptions, ensuring customers receive the medications they need in a timely manner. Additionally, Duane Reade Pharmacy provides vaccines for flu prevention, travel immunizations, and other essential health protectants.

Customers can also find a wide selection of over-the-counter medications, personal care items, and health-related products at Duane Reade Pharmacy. The store carries everything from pain relievers and cough suppressants to skincare products and wellness supplements, making it a one-stop shop for all healthcare needs.

Convenient Location: Situated in the heart of Manhattan, Duane Reade Pharmacy is easily accessible via public transportation or car.
Extended Hours: Open during early morning and late evening hours to accommodate working professionals and busy schedules.
Comprehensive Services: Offers prescription filling, vaccines, over-the-counter medications, and health-related products.

Duane Reade Pharmacy is a part of the larger Duane Reade network, which has been serving New Yorkers for decades. The pharmacy aims to provide high-quality healthcare services while maintaining competitive pricing on essential products.

Customer feedback regarding Duane Reade Pharmacy at 609 Columbus Avenue has been mixed. Many customers appreciate the convenience of its location and extended hours, making it an accessible option for urgent healthcare needs. However, some have expressed concerns about long wait times and inconsistent customer service. Reviews highlight issues with prescription refills being delayed or staff appearing unattentive, which can be frustrating for those in need of immediate assistance.

Despite these challenges, Duane Reade Pharmacy remains a notable pharmacy in the area, offering a range of essential services to the community. For individuals seeking basic healthcare products and prescriptions, it continues to serve as a viable option, even with the noted service improvements needed.

Location

Reviews

Apr 07, 2021

Staff are nice and professional. I know it’s not easy working for Duane Reade. The pharmacy only has one line for prescriptions/ vaccines so be prepared to wait. The prices are expensive. But just look the place is always getting “ robbed”. Don’t believe me just look at the Nypd car parked daily in front of the store.
Nov 28, 2023

This is a great pharmacy if you enjoy spending hours upon hours of your time each month either on the phone or standing in line, just trying to get them to refill a few simple, bog-standard prescriptions. Even the simplest refill is a hassle that takes hours to sort out, so if you love being aggravated and wasting time, this is your spot. I initially wrote a very long review detailing all of the issues I've had with them, but I feel like it's simpler and easier to follow if I just give you a rundown of what an average experience at this pharmacy is like. Me: "Hi, I got a text saying my Wellbutrin was ready for pickup. The name is LJ, birthdate XX/XX/XXXX." Useless Pharmacy Technician: "No, I'm not seeing that in the system. But if you need it, we can have it ready for you in an hour." *5 hours later* Me: "Hi, I'm here to pick up my Wellbutrin. LJ, birthdate XX/XX/XXXX." UPT: "Oh, that's actually out of stock. But if you need it, we can order it and have it for you in 3 days." *4 days later* Me: "Hi, I'm here to pick up my Wellbutrin. LJ, birthdate XX/XX/XXXX." Different But Equally Useless Pharmacy Technician: "No, I'm not seeing that in the system. But if you need it, we can have it ready for you in an hour." This is the point where I've learned to just give up and call my doctor to have a new prescription sent to a different pharmacy. Because this Kafkaesque nightmare could go on for weeks. At this point there's only 1 medication left that I'm still getting from this Duane Reade. I was *literally* spending about 15 hours a month dealing with these people, just trying to get them to do simple refills of meds I've been on for years. Literally every single refill is a project that takes hours. I thought nobody could be worse than CVS, but somehow this pharmacy has managed it. BTW, in case you're wondering why I would keep showing up in person and waiting on line, instead of calling to check if my script was ready: it's because they usually don't answer the phone. They leave you on hold for at least 30 minutes and then half the time they just hang up on you. If you show up in person, you'll still have to wait on line for 30 minutes, but at least they can't hang up on you. There have been times I have raised my voice or otherwise expressed visible frustration, and gotten results. But I really don't like having to do that. Unfortunately, their attitude seems to be, "If the patient isn't visibly upset about being denied their medication, then they must not really need it, so we can continue ignoring them and playing games with them." Sometimes it's just not feasible to call the doctor and have a new script sent to a different pharmacy. In that case you just basically have to stay in the pharmacy and nag them into doing their jobs. It's like they're goldfish or something; they can't remember anything that happened more than 2 seconds ago. As soon as you step away from the counter, they forget you exist. So you have to stand there and keep reminding them. Maybe I shouldn't be so hard on them. CVS on 93rd & Broadway is almost as bad. Don't go there either. They like to do this fun thing where they pretend your doctor never sent the script at all. That way they don't have to bother filling it. Clever, right?
Apr 29, 2023

Recently my parents moved to the UWS. My dad’s regular pharmacy filled all his medications except for one medication which this pharmacy had in stock. BENAZIR, Staff Pharmacist, told me the other pharmacy had to reverse the claim. I spoke to the other pharmacist who confirmed with insurance that was it reversed the day before. She tried to speak to Benazir to help resolve the issue bc insurance said they were entering the dose and quantity incorrectly and that’s why claim wasn’t going through. However, Benazir was rude and unwilling to work with the pharmacist, insurance or me to resolve issue for the longest time. Furthermore, EMY, Pharmacy Technician, chimed in, yelling and offering her two cents. It was a nightmare trying to get my dad’s medication through this pharmacy. Rude, unprofessional and inefficient staff, mainly just Benazir and Emy. It didn’t appear busy; just one customer ahead of me. Also, Signa insurance confirmed we shouldn’t have any issues getting meds from DR because the claim was reversed the day before. Go elsewhere for your medication. It’s not worth it. This is the worst pharmacy service I’ve ever experienced.
Oct 27, 2022

Today I ordered and picked up my prescription at this location as I was having difficulty getting the same one at another location. This was my first experience with this pharmacy. Short wait on the phone, ready in 1 hour, no wait at the counter, all staff were not just professional, but pleasant to interact with.
Nov 03, 2021

It’s sad how bad this pharmacy is. What’s the point of making a vaccine appointment if you are going to be rudely told that there is a 30+ minute -first thing in the morning, I might add. I was the second appointment of the day. They were completely ill prepared for anyone to come and be seen. And then, the pharmacist lost my vaccination card. We were in a 3x4 room. Seriously, how does that happen?!? There’s a reason I have avoided coming to this location for a long time, besides the fact they don’t take my insurance. I had no choice today. I will not be coming back. Thankfully there are a ton of other pharmacies in the area.

Related Categories

Pharmacy Blog

Popular Water Park

Elmhurst Pharmacy

7523 Broadway, Flushing, NY 11373, USA

E Care Pharmacy

48 Mott St, New York, NY 10013, USA

Walgreens Pharmacy

900 8th Ave, New York, NY 10019, USA

CVS Pharmacy

27 N 6th St, Brooklyn, NY 11249, USA

Apr 07, 2021

Staff are nice and professional. I know it’s not easy working for Duane Reade. The pharmacy only has one line for prescriptions/ vaccines so be prepared to wait. The prices are expensive. But just look the place is always getting “ robbed”. Don’t believe me just look at the Nypd car parked daily in front of the store.

Nov 28, 2023

This is a great pharmacy if you enjoy spending hours upon hours of your time each month either on the phone or standing in line, just trying to get them to refill a few simple, bog-standard prescriptions. Even the simplest refill is a hassle that takes hours to sort out, so if you love being aggravated and wasting time, this is your spot. I initially wrote a very long review detailing all of the issues I've had with them, but I feel like it's simpler and easier to follow if I just give you a rundown of what an average experience at this pharmacy is like. Me: "Hi, I got a text saying my Wellbutrin was ready for pickup. The name is LJ, birthdate XX/XX/XXXX." Useless Pharmacy Technician: "No, I'm not seeing that in the system. But if you need it, we can have it ready for you in an hour." *5 hours later* Me: "Hi, I'm here to pick up my Wellbutrin. LJ, birthdate XX/XX/XXXX." UPT: "Oh, that's actually out of stock. But if you need it, we can order it and have it for you in 3 days." *4 days later* Me: "Hi, I'm here to pick up my Wellbutrin. LJ, birthdate XX/XX/XXXX." Different But Equally Useless Pharmacy Technician: "No, I'm not seeing that in the system. But if you need it, we can have it ready for you in an hour." This is the point where I've learned to just give up and call my doctor to have a new prescription sent to a different pharmacy. Because this Kafkaesque nightmare could go on for weeks. At this point there's only 1 medication left that I'm still getting from this Duane Reade. I was *literally* spending about 15 hours a month dealing with these people, just trying to get them to do simple refills of meds I've been on for years. Literally every single refill is a project that takes hours. I thought nobody could be worse than CVS, but somehow this pharmacy has managed it. BTW, in case you're wondering why I would keep showing up in person and waiting on line, instead of calling to check if my script was ready: it's because they usually don't answer the phone. They leave you on hold for at least 30 minutes and then half the time they just hang up on you. If you show up in person, you'll still have to wait on line for 30 minutes, but at least they can't hang up on you. There have been times I have raised my voice or otherwise expressed visible frustration, and gotten results. But I really don't like having to do that. Unfortunately, their attitude seems to be, "If the patient isn't visibly upset about being denied their medication, then they must not really need it, so we can continue ignoring them and playing games with them." Sometimes it's just not feasible to call the doctor and have a new script sent to a different pharmacy. In that case you just basically have to stay in the pharmacy and nag them into doing their jobs. It's like they're goldfish or something; they can't remember anything that happened more than 2 seconds ago. As soon as you step away from the counter, they forget you exist. So you have to stand there and keep reminding them. Maybe I shouldn't be so hard on them. CVS on 93rd & Broadway is almost as bad. Don't go there either. They like to do this fun thing where they pretend your doctor never sent the script at all. That way they don't have to bother filling it. Clever, right?

Apr 29, 2023

Recently my parents moved to the UWS. My dad’s regular pharmacy filled all his medications except for one medication which this pharmacy had in stock. BENAZIR, Staff Pharmacist, told me the other pharmacy had to reverse the claim. I spoke to the other pharmacist who confirmed with insurance that was it reversed the day before. She tried to speak to Benazir to help resolve the issue bc insurance said they were entering the dose and quantity incorrectly and that’s why claim wasn’t going through. However, Benazir was rude and unwilling to work with the pharmacist, insurance or me to resolve issue for the longest time. Furthermore, EMY, Pharmacy Technician, chimed in, yelling and offering her two cents. It was a nightmare trying to get my dad’s medication through this pharmacy. Rude, unprofessional and inefficient staff, mainly just Benazir and Emy. It didn’t appear busy; just one customer ahead of me. Also, Signa insurance confirmed we shouldn’t have any issues getting meds from DR because the claim was reversed the day before. Go elsewhere for your medication. It’s not worth it. This is the worst pharmacy service I’ve ever experienced.

Oct 27, 2022

Today I ordered and picked up my prescription at this location as I was having difficulty getting the same one at another location. This was my first experience with this pharmacy. Short wait on the phone, ready in 1 hour, no wait at the counter, all staff were not just professional, but pleasant to interact with.

Nov 03, 2021

It’s sad how bad this pharmacy is. What’s the point of making a vaccine appointment if you are going to be rudely told that there is a 30+ minute -first thing in the morning, I might add. I was the second appointment of the day. They were completely ill prepared for anyone to come and be seen. And then, the pharmacist lost my vaccination card. We were in a 3x4 room. Seriously, how does that happen?!? There’s a reason I have avoided coming to this location for a long time, besides the fact they don’t take my insurance. I had no choice today. I will not be coming back. Thankfully there are a ton of other pharmacies in the area.