Duane Reade Pharmacy, located at 200 Water St, New York, NY 10038, provides standard pharmacy services within the 'Pharmacy Near Me' category. However, customer reviews indicate a range of experiences, particularly regarding customer service.
Some customers have expressed frustration with the staff, describing them as "desperate" and "unwilling to help." There are also reports of difficulties with prescription pickups, where customers, despite receiving notifications, have had to insist on thorough checks to locate their medications.
Additionally, there are complaints about communication issues, with instances of staff being unable to explain the purpose of phone calls and lacking information about customer inquiries. This suggests potential inconsistencies in staff training or communication protocols.
However, positive feedback highlights the pharmacist's dedication and personalized service. One customer praises the pharmacist for taking the time to know patients, proactively answering questions, and creating a family-like atmosphere within the pharmacy. This suggests that while general staff service may be inconsistent, the pharmacist provides exceptional care.
Regarding pricing, customers note that Duane Reade's cash prices are reasonable, and insurance-covered medications are handled effectively. The pharmacy offers standard services, including prescription filling and access to over-the-counter medications and health products.
For inquiries, you can contact the Duane Reade Pharmacy at (212) 825-0761 or +1 212-825-0761. Potential customers should be aware of the mixed reviews regarding customer service, but also acknowledge the positive feedback about the pharmacist's care.
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