Thriftway Pharmacy - Mixed Reviews in Midtown West, New York

Thriftway Pharmacy

Overview

About

Location

Reviews

Overview

+1 212-956-1100
www.thriftwaynyc.com
646 10th Ave, New York, NY 10036, USA
Hours

Monday 9:00 AM - 7:00 PM

Tuesday 9:00 AM - 7:00 PM

Wednesday 9:00 AM - 7:00 PM

Thursday 9:00 AM - 7:00 PM

Friday 9:00 AM - 7:00 PM

Saturday 10:00 AM - 4:00 PM

Sunday Closed

Thriftway Pharmacy Introduce

Thriftway Pharmacy is located at 646 10th Ave, New York, NY 10036. As a "Pharmacy Near Me" location, it serves the local Midtown West community.

You can contact them at (212) 956-1100 or +1 212-956-1100 for inquiries. The pharmacy provides standard medication services, including prescription fulfillment and refills.

Customer reviews present a significantly polarized view of Thriftway Pharmacy. Some customers have reported exceptionally positive experiences, highlighting the courteous, compassionate, and patient staff, particularly Joe the pharmacist and Diana the pharmacy technician. These customers praise the pharmacy for its ability to handle complex situations, including insurance issues, refills, prior authorizations, and home delivery.

Conversely, other customers have reported extremely negative experiences, citing rude and incompetent service. One customer described a serious issue with delayed medication delivery and misinformation regarding refills, leading to expired medication and aggressive interactions with staff. This customer also mentioned concerns about expired products being sold and issues with individuals outside the store.

The reviews indicate a wide range of customer experiences, from highly positive interactions with helpful and knowledgeable staff to significantly negative interactions with perceived incompetence and rudeness. Potential customers should be aware of these varying experiences when considering Thriftway Pharmacy for their medication needs.

Location

Reviews

Mar 05, 2025

Thriftway Pharmacy is, without question, the premier pharmacy one should consider. The staff is exceptionally courteous, compassionate, and patient. My mother, a high-risk patient, requires critical medications to sustain her health. Having previously visited a large retail pharmacy, I was met with nothing but negativity and constant struggles, often spending days merely fighting to secure a single medication. Ultimately, I made the switch to this neighborhood pharmacy, and I have never looked back. Joe, the pharmacist, and Diana, the pharmacy technician, are truly outstanding professionals—far beyond deserving of a mere five-star review. They consistently go above and beyond in assisting me, and I am deeply appreciative of their efforts. Both are exceptionally knowledgeable and adept at managing even the most challenging situations, from insurance matters to refills, prior authorizations, and even home delivery services. As a result, I have entrusted the care of my entire family’s medications to Thriftway Pharmacy, and I will continue to share my experience with others to highlight the exceptional service this pharmacy provides. I want to express my heartfelt gratitude to Joe, Diana, and the entire team for their unwavering support in ensuring my mother receives the critical medications she needs. Thank you!
Dec 09, 2024

THE WORST! Completely rude!!! After years of going here I’m DONE! They held my life or death medicine for weeks telling me they mailed it and never did until the medication expired and I am unable to get it. I walked in and spoke directly to the pharmacist who wrote my address down and said it was mailed. Now I call after a week and they said there are no refills. WHY wouldn’t they tell me when I was there last week?! My doctor is across the street I could have went and asked to refill it right then and there. They lie, they are lazy and rude. Argued with me very aggressively on the phone insisting they did tell me when they DID NOT I even had a friend with me who heard it all. I was not alone. NO PROFESSIONALISM !!!!! DO NOT GO HERE unless you want to deal with incompetent people who DO NOT CARE ABOUT YOUR HEALTH!!! All the beauty and skin care products are expired and bought and sold at even higher prices this place is a joke. And you may just get heckled by crack heads swarming outside.
Dec 12, 2024

Best pharmacy in town! Caring and understanding. Staff went above and beyond for me. Always received my medication on time and get my medication delivered same day.
Aug 19, 2024

Please Read! I have been going here for just about 3years and have had numerous negative interaction’s with the owner and 2 different pharmacists who were doing their job as an extension of the owner. Thriftway cares about money not the patient period. I had insurance for 9/10 of the 3 years then lapsed and they banged me out top dollar on very common meds. Paid for my meds 3 months then never came back. This is only one issue I have had. One script is a controlled med and they never once allowed to fill even 1 day early even though law allows it. Would show them I still had my correct amount left but that didn’t matter. On top of that they have you come back if your 1 day early and if your not there it doesn’t get filled setting the next month back even more days. Even if you tell them fill it and I will be back in a few days they wait till you come back so in the system you will be much earlier for next months script making it impossible to fill. I m NOT talking OxyContin either which they should be strict on. Bottom line is for me they don’t care about you as a patient or person and only care about their bottom line. You can care about both but they choose not to. I would never recommend Thriftway and would even tell people to stay away and find another pharmacy that you can actually build a relationship with
Apr 07, 2024

The staff at Thriftway Pharmacy in Hell's Kitchen is 5 STAR in every aspect. Chris, the owner has always been both professional and personable. Recently, Joe (pharmacist) handled a prescription issue I had with the utmost patience and perseverance. I had questions & concerns which he painstakingly explained to me in detail. I highly recommend you patronize Thriftway Pharmacy. You can't beat having a local pharmacy watching out for you and helping in any way they can. Invaluable!!!

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Mar 05, 2025

Thriftway Pharmacy is, without question, the premier pharmacy one should consider. The staff is exceptionally courteous, compassionate, and patient. My mother, a high-risk patient, requires critical medications to sustain her health. Having previously visited a large retail pharmacy, I was met with nothing but negativity and constant struggles, often spending days merely fighting to secure a single medication. Ultimately, I made the switch to this neighborhood pharmacy, and I have never looked back. Joe, the pharmacist, and Diana, the pharmacy technician, are truly outstanding professionals—far beyond deserving of a mere five-star review. They consistently go above and beyond in assisting me, and I am deeply appreciative of their efforts. Both are exceptionally knowledgeable and adept at managing even the most challenging situations, from insurance matters to refills, prior authorizations, and even home delivery services. As a result, I have entrusted the care of my entire family’s medications to Thriftway Pharmacy, and I will continue to share my experience with others to highlight the exceptional service this pharmacy provides. I want to express my heartfelt gratitude to Joe, Diana, and the entire team for their unwavering support in ensuring my mother receives the critical medications she needs. Thank you!

Dec 09, 2024

THE WORST! Completely rude!!! After years of going here I’m DONE! They held my life or death medicine for weeks telling me they mailed it and never did until the medication expired and I am unable to get it. I walked in and spoke directly to the pharmacist who wrote my address down and said it was mailed. Now I call after a week and they said there are no refills. WHY wouldn’t they tell me when I was there last week?! My doctor is across the street I could have went and asked to refill it right then and there. They lie, they are lazy and rude. Argued with me very aggressively on the phone insisting they did tell me when they DID NOT I even had a friend with me who heard it all. I was not alone. NO PROFESSIONALISM !!!!! DO NOT GO HERE unless you want to deal with incompetent people who DO NOT CARE ABOUT YOUR HEALTH!!! All the beauty and skin care products are expired and bought and sold at even higher prices this place is a joke. And you may just get heckled by crack heads swarming outside.

Dec 12, 2024

Best pharmacy in town! Caring and understanding. Staff went above and beyond for me. Always received my medication on time and get my medication delivered same day.

Aug 19, 2024

Please Read! I have been going here for just about 3years and have had numerous negative interaction’s with the owner and 2 different pharmacists who were doing their job as an extension of the owner. Thriftway cares about money not the patient period. I had insurance for 9/10 of the 3 years then lapsed and they banged me out top dollar on very common meds. Paid for my meds 3 months then never came back. This is only one issue I have had. One script is a controlled med and they never once allowed to fill even 1 day early even though law allows it. Would show them I still had my correct amount left but that didn’t matter. On top of that they have you come back if your 1 day early and if your not there it doesn’t get filled setting the next month back even more days. Even if you tell them fill it and I will be back in a few days they wait till you come back so in the system you will be much earlier for next months script making it impossible to fill. I m NOT talking OxyContin either which they should be strict on. Bottom line is for me they don’t care about you as a patient or person and only care about their bottom line. You can care about both but they choose not to. I would never recommend Thriftway and would even tell people to stay away and find another pharmacy that you can actually build a relationship with

Apr 07, 2024

The staff at Thriftway Pharmacy in Hell's Kitchen is 5 STAR in every aspect. Chris, the owner has always been both professional and personable. Recently, Joe (pharmacist) handled a prescription issue I had with the utmost patience and perseverance. I had questions & concerns which he painstakingly explained to me in detail. I highly recommend you patronize Thriftway Pharmacy. You can't beat having a local pharmacy watching out for you and helping in any way they can. Invaluable!!!