Walgreens Pharmacy

Overview

About

Location

Reviews

Overview

+1 212-227-5148
www.walgreens.com
37 Broadway, New York, NY 10005, USA
Hours

Monday 7:00 AM - 10:00 PM

Tuesday 7:00 AM - 10:00 PM

Wednesday 7:00 AM - 10:00 PM

Thursday 7:00 AM - 10:00 PM

Friday 7:00 AM - 10:00 PM

Saturday 8:00 AM - 9:00 PM

Sunday 9:00 AM - 9:00 PM

Walgreens Pharmacy Introduce

Walgreens Pharmacy, situated at 37 Broadway, New York, NY 10005, is part of a large national chain providing pharmaceutical services. However, recent customer reviews indicate significant concerns about the service provided at this specific location.

Customer feedback highlights the following issues:

Overcharging and Credit Disputes: Customers have reported instances of being overcharged for prescriptions, with difficulties in obtaining refunds. The pharmacy has been criticized for requiring in-person proof of identity for credit adjustments, even when credit card information is on file.
Poor Customer Service: Customers have experienced unhelpful and dismissive behavior from staff, particularly when addressing billing errors.
Inefficient Staff and Long Wait Times: Reviews mention staff engaging in non-work-related conversations instead of assisting customers, leading to extended wait times and frustration.
Low Rating and Corporate Neglect: The pharmacy's low online rating suggests a pattern of poor service, and customers have expressed concerns about corporate neglect.

While Walgreens is a well-known pharmacy chain, the reviews for this specific location suggest potential service issues. Individuals considering this pharmacy should be aware of these concerns and may want to verify pricing and policies before using their services.

For inquiries, you can contact the pharmacy at (212) 227-5148 or +1 212-227-5148. However, be aware of the reported customer service issues.

Location

Reviews

Feb 22, 2025

Had a bad experience here this week. Got a call from the pharmacist who informed me that I had been overcharged on my credit card, on a prescription. She wanted me to come back to the pharmacy to show PROOF of who I was to have the credit applied. I asked why they needed me as they had my credit card on file and could just simply credit it as is normal with a vendor error. She refused to discuss it telling me that I had to return to get a credit of about $9. I asked again as I am out of town and was summarily refused. Horrible customer service
Aug 11, 2024

Worst experience ever. Not feeling well, thought I'd come and grab something from the pharmacy to help. Not only was the staff not helpful, but they stood around doing nothing. Took 4 employees to answer one customer, including the young woman ringing up my items. It took her 2 mins to put three items in a bag because she decided a conversation with another employee was more important and couldn't multitask. I thought the 1.3⭐️ rating was a mistake but clearly corporate has given up on this store. Might as well close the doors. 8/11 2:45pm
Jun 21, 2024

The rudest customer service I have ever encountered at a Duane Reade, Walgreens or any pharmacy. The big lady at prescription pick up gets a power trip off deciding when she is ready to dole out prescriptions to waiting customers. If she is so unhappy in her position, she should apply for a job at the DMV instead.
Dec 12, 2023

Not a welcoming place. The store seems a little desolate, and there need to be prices on everything, but there are many missing. I like to shop for value so if you don't know the unit price per ounce for example, you are out of luck! Also the cashiers are demotivated. One woman looked ready for me to leave while I waited for cash back.
Sep 22, 2023

Inefficient staff and manager I asked for a printed receipt, but the staff said that it went to my email. I insisted that i would like to have a printed one because i can't find it in the mailbox. Then she called a manager. The manager came and said that she changed my profile from digital receipt to a paper one, and then she VOIDED the item. I saw the paper with my own eyes. Then she said she needed to go to print it in the office. 5 mins later, she called that she could not find the receipt (how could you find it if you had voided it?). I asked the staff to return the item and then i bought it again with a printed receipt. Now i got the receipt. Why can't it be this simple? It was Friday 22nd Sep 23 at 9:00am

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Feb 22, 2025

Had a bad experience here this week. Got a call from the pharmacist who informed me that I had been overcharged on my credit card, on a prescription. She wanted me to come back to the pharmacy to show PROOF of who I was to have the credit applied. I asked why they needed me as they had my credit card on file and could just simply credit it as is normal with a vendor error. She refused to discuss it telling me that I had to return to get a credit of about $9. I asked again as I am out of town and was summarily refused. Horrible customer service

Aug 11, 2024

Worst experience ever. Not feeling well, thought I'd come and grab something from the pharmacy to help. Not only was the staff not helpful, but they stood around doing nothing. Took 4 employees to answer one customer, including the young woman ringing up my items. It took her 2 mins to put three items in a bag because she decided a conversation with another employee was more important and couldn't multitask. I thought the 1.3⭐️ rating was a mistake but clearly corporate has given up on this store. Might as well close the doors. 8/11 2:45pm

Jun 21, 2024

The rudest customer service I have ever encountered at a Duane Reade, Walgreens or any pharmacy. The big lady at prescription pick up gets a power trip off deciding when she is ready to dole out prescriptions to waiting customers. If she is so unhappy in her position, she should apply for a job at the DMV instead.

Dec 12, 2023

Not a welcoming place. The store seems a little desolate, and there need to be prices on everything, but there are many missing. I like to shop for value so if you don't know the unit price per ounce for example, you are out of luck! Also the cashiers are demotivated. One woman looked ready for me to leave while I waited for cash back.

Sep 22, 2023

Inefficient staff and manager I asked for a printed receipt, but the staff said that it went to my email. I insisted that i would like to have a printed one because i can't find it in the mailbox. Then she called a manager. The manager came and said that she changed my profile from digital receipt to a paper one, and then she VOIDED the item. I saw the paper with my own eyes. Then she said she needed to go to print it in the office. 5 mins later, she called that she could not find the receipt (how could you find it if you had voided it?). I asked the staff to return the item and then i bought it again with a printed receipt. Now i got the receipt. Why can't it be this simple? It was Friday 22nd Sep 23 at 9:00am